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Shipping & Handling

Shipping & Handling

To return / refund / replace your product (Refund & Exchange policy apply), after communicating with the customer service representative at +92 305 2222627 and emailing at cs@warda.com.pk , you should mail your product to: Customer Care, Warda Designer Collection, 3.5 KM off Defence Road Lahore, Pakistan.

You will be responsible for paying the shipping costs for return / refund of your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

By agreeing to use our recommended logistics services you acknowledge that we have no control over the functionality and effectiveness of the shipment and delivery services. We will not be liable, whether directly or otherwise for any delay or failure in delivery of the products. You agree to discharge, without limitation, the Company, its owners, directors, officers, employees, agents, successors, and affiliates from and against any claim or liability arising due to interrupted, erroneous and negligent logistics services. 

 

Order Cancellation

You may cancel your order any time before the order is processed. We are unable to cater the cancelation request, once the order is processed. Once the order is shipped, you will receive a shipping confirmation that contains tracking information via email. Once a product is shipped, the Return and Exchange Policy will apply. Warda may cancel orders for any reason. Common reasons includes:

  1. The item is out of stock
  2. Pricing errors
  3. Miscellaneous

 

Lost Shipment Policy

  1. Shipment will be considered lost if the customer does not receive it within 20 days from date of dispatch and our courier service has no record regarding its receiving.
  2. In case of Lost shipment customer must acknowledge via email with complete order detail.
  3. We will set an inquiry regarding your claim.
  4. If after inquiry it is confirmed that your claim is justified then we will resend the required order.