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FAQs

My Account

Do I need to have an account to shop at Warda E-Store?
Yes, setting up an account will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account at checkout page. Creating an account with Warda E-Store gives you access to the following benefits:

How do I sign up/create an account at Warda E-Store?
Go to Warda website, click on “Register” and fill in your personal particulars. Remember to check the button “I have read and agree to the Terms & Conditions “and then click “continue” to register your account with Warda E-Store. You will receive a confirmation email regarding your account information. If you experience any difficulty, kindly call our customer service hotline and we will be pleased to assist you.

I forgot my password, how can I retrieve it?
Please click on ‘Forgotten password’ which is available at the ‘Login’ page. Enter your email address and click on “Continue”. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.

How can I edit/update my shipping and billing address details?
Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save it for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been shipped.

How can I edit/update my account details?
Please sign in and click on ‘My Account’. You will be able to edit/update your particulars.

Is my personal information kept secured?
All relevant pieces of information submitted by our customers will be kept secured and confidential. Only limited and authorized personnel have the rights to access this information. At no point will we share, rent or sell your personal information without your consent.

How do I know what size will fit me?
Please refer to our Size Chart. For further help, please contact our Customer Support.

What are cookies and how do they affect me?
A cookie is a tiny amount of information stored on your computer by your web browser to track your movements within websites. We use cookies in this website (small text files with information on your navigation in this site) with the main objective to improve your experience on the website. You can find further information on the cookies we use, their purpose and other information of interest in the following link: http://www.whatarecookies.com/.

I have a comment/suggestion regarding your product/service.
Please visit our Contact page or get in touch with our Customer Care Centre with your comments and suggestions. We highly value any and all feedback from our customers and fans!

How can I receive updates on promotions and sales?
You can sign up for our newsletter and/or register with us on the website to keep up-to-date on all our promotions, sales and special offers. Alternately, you can continue to visit our website regularly to stay posted on all new developments.

  

ORDER

How can I place an order?
In order to place an order with Warda E-Store, you will be required to:

How will I know if Warda E-Store has received my order?
After you place your order, you will receive an acknowledgement e-mail from Warda E-Store to confirm that your orders has been well-received. However, do note that orders will only be shipped when your billing and delivery address is verified. Alternatively, you may check the status of your order through “My Account”.

Are the prices offered online are same as at Warda stores?
Yes, the prices are same for online and retail stores of Warda, unless there is any Special Offer either at retail stores or online. Any online Special Offer can only be availed by buying and paying online and vice versa. Please feel free to contact Customer Service, if you have any questions.

Price Adjustments
Any form of price adjustment to orders placed is not applicable.

I did not receive any sales order summary, what does that mean?
A sales order summary is an auto-generated e-mail where Warda E-Store acknowledges the order you placed. You should receive this order summary within 2 hours upon placing your order. If you did not receive an order summary within 2 hours after placing your order, this means that we have not received your order. You are then required to make a new order. Alternatively, you may sign in to your account to access My Orders page to view whether your order is received by us. If you experience any difficulty, kindly call our customer service hotline and we will be pleased to assist you.

What if an item I have ordered is out of stock?
Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If we are out of stock on an item that you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

There’s a missing item in my order, what should I do?
Full care is taken to ensure that no incomplete order is shipped out. However, in case such a mishap does occur, you should get in touch with our Customer Care Center to identify this issue and we will rectify it at the earliest, at no extra charge. We apologize for the inconvenience this may cause.

How will I view my order details and history?
Please sign in to “My Account’ to view your order history. Click on the order you wish to view to see the details.

Can I cancel my order?
Unfortunately we are unable to cancel an order once it has been shipped. Order cancellation is dependent on whether or not it has been shipped. Send your order cancellation request to cs@warda.com.pk, so that we can assess whether we can fulfill your request. Once we receive your Order Cancellation request, we will get in touch with you within 24 hours regarding the status of your order and confirm whether the order can be cancelled or not. We practice every effort to ensure fast delivery and it would be advisable to check your order before placing it. If the order has been shipped, however, you may return/exchange the product in accordance with our Exchange/Return policies.

Can I amend my order?
Unfortunately we are unable to amend an order once it has been shipped.

Can I add items to an existing order?
Unfortunately, it is not possible to combine orders or add items to an existing order after your order has been shipped. However, you may place a new order and request the customer service department to combine the shipment of both orders. For this purpose you will need to get in touch with our Customer Care Representative to confirm the status of order placed earlier. Combine shipment can only be facilitated when customer communicate to our Customer Care Center, prior to the shipment of order placed earlier.

When I place an item to my shopping cart, is the item placed under my reservation?
Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer may have purchased the item.

How do I track my order status?

The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link.

 

SHIPPING & HANDLING

Are there any restricted areas?
Currently, we are unable to ship to any PO Box, military, protected area/location. Shipping charges for failure of attempted delivery to the restricted areas will be borne by the buyer.

What happens if an incorrect address is provided for the delivery?
If the address is incorrect or outdated, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order. To remove an outdated or incorrect address from your account, please log in to your online account and update the relevant fields. If no one is available at the delivery address to receive the products, the delivery agent will leave an “unable to deliver” note at the address and the recipient should follow the instructions on that note to arrange redelivery of the products.

How is the delivery processed?
Most of our delivery agents make two attempts to deliver a parcel and they might require a signature upon delivery of parcel. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. However, this may be unsuccessful if the contact number is unreachable. If the recipient failed to receive the package after the delivery agent’s delivery attempts, the package will be returned to us.

How much does shipping cost?
For a limited time, we are offering Free Delivery to anywhere in Pakistan. Standard shipping rates will apply after this. Shipping costs will be added separately to your total amount and will be dependent on your location.

 

RETURNS AND EXCHANGE

I received defected item, what should I do?
In case of items found of being faulty/ damaged, then refund / replacement process can be initiated, if customer gets a defected product, he may send it back to the Warda E-Store only after communicating with customer care center, where upon receiving this, E-Store management shall have this settled with a replacement of item for which customer has lodged a claim against. Customer should inform customer service about the issue within 48 hours of receiving the items by phone and email.

I received an incorrect item, what should I do?
You can exchange the item at any Warda retail outlet after approval by customer service department. The incorrect item received can only be returned to Warda E-Store head office, subjected to item being returned in its original condition with tags intact. Customer should inform customer service about the issue within 48 hours of receiving the items by phone and email.

PROMOTIONS

What kind of promotions will Warda E-Store have?
On some occasions, Warda E-Store may introduce special promotions and discounted items on the website, at a limited time offer or while stock last basis. We might also issue special coupons and vouchers which you can use for your future orders. However, we would like to inform you that no price adjustment in any form will be provided for previous orders.

What are the Terms and conditions for promotions?
All promotions on the website are subjected to terms and conditions. Every promotion may comprise of different terms and conditions and we suggest you read, understand and agree to all the terms before utilizing the promotion tools. Promotions include but are not limited to discount coupons, discount voucher, bundle buys, complimentary gift with your purchase or free shipping. Promotions are always set with a time frame and with an expiry date.

What happens if the promotion that I would like to have has expired?
All promotions on the website are subjected to terms and conditions. We are unable to allow you to use any promotion that has expired.

What is the difference between promotions at Warda E-Store and in retail stores?
Warda E-Store may run exclusive online promotions that are not available in the retail stores.

CUSTOMER CARE CENTER

How Can I Contact Warda Customer Care Center?
Our Customer Care Team is available to take your calls daily.

Call at: +92 305 2222627

OR

You can Email us at: cs@warda.com.pk

Our Customer Service Team will review and respond to your email as quickly as possible.

OR

You can leave a message at our Online Help Desk: Leave a Message